Refund policy

Returns & Refunds

Because many of our products are food, botanical, or personal-use items, we are unable to accept returns on herbal teas, opened products, or other items that cannot be safely resold.

We want you to be happy with your order. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and, when applicable, photos of the item and packaging so we can make it right.

Unused, unopened non-food items may be eligible for return within 14 days of delivery. Please contact us before sending any item back. Customers are responsible for return shipping unless the item arrived damaged, defective, or was sent in error.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the order was damaged, defective, or incorrect.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Because we are a small-batch farm business and prepare orders for shipment promptly, we cannot guarantee cancellations once an order has entered processing or has shipped.

Questions about an order or return can be submitted through our Contact page.

Meyers Mountain Farms
Slow Sips, Deep Roots.